Position: Customer Service/Computer Repair Technician
Type: Part-Time 20-30 Hours Per Week
Salary/Pay: Based on Experience
General Summary: Serves customers by assisting and eliminating computer problems through efficient and timely troubleshooting. Must have impressive customer relation skills and above average IT abilities. Will need to learn open and closing duties of the shop, check customers in/out, take payment, answer the phone, take messages, and text properly, list items on eBay, Craigslist, and Facebook-Buy/Sell/Trade.
Essential Duties and Responsibilities:
- Assist customers with hardware, software, and support options through our offered
products via phone, in-store, off-site and remote support methods
- Diagnose, troubleshoot, and resolve computer issues for customers- testing equipment and taking notes
- Contact the customer when their computer is completed
- Contact the customer with a quote for repairs or replacement of computer
- Assist in the day-to-day operations of the Sales Department
- Assist day-to-day operations of the Service Department
- Update and implement service policy and procedures
- Ensure all service tickets are completed in an efficient and thorough manner
- Software Support for Microsoft and Apple operating systems and commonly found applications
- Document action by completing forms, reports, logs, and records
- Troubleshoot problems using network and remote connectivity
Qualifications and Experience:
Technical
- Minimum of 2 years’ experience, or equivalent education, in technical support field
- Demonstrate ability to troubleshoot Windows 7, 8, 10
- Install hard drives, RAM upgrades and other basic hardware on your own
- Install updates, drivers, and ninite/apps on your own
- Assisting the advanced technicians- watch and learn
Non-Technical
- Desire to continually learn and grow- learn about inventory for sale in the shop
- Experience with retail sales and/or customer service
- Strong interpersonal skills- learn who our recurring customers are- individual and companies
- Strong customer relationship skills- take messages or refer to advanced technician
- Organized, detail oriented and self-motivated
- Problem solving abilities
- Ability to listen and explain solutions to non-technical users
- Firm desire to consistently work as a vital part of the team with a primary focus on customer service and teamwork
- Ability to work on multiple priorities and/or projects simultaneously
- Excellent listening and communication skills, both verbal and written
- Ability to provide and maintain detailed documentation on each job
- Ability to remain in contact with the customer through the completion of the service
- Willingness to develop professionally
- Daily housekeeping duties
- Ability to meet reasonable deadlines
- Must have a valid drivers license and reliable vehicle
Working Conditions:
- Professional office environment
- Must be able to lift at least 50 lbs. on a regular basis
To Apply, Complete the Online Application Here: https://www.specialtouchcomputers.com/employment/ No phone calls will be accepted/No Walk-Ins
