Check In | Special Touch Computer Repair

Check In Date*

Location

Who is Checking the Customer In?*

How Did the Customer Hear of Us? Be Specific.*

Has the Customer Been Here Before?*

Name*

First Last

Address*

Street Address City State / Province / Region ZIP / Postal Code

Phone*

Email*

Make and Model of Computer*

Logon Password or Pin #*

Accessories Left with Computer*

Customer Description of Problems*

What is the Last Thing That Happened Before it Malfunctioned? (Power Surge, Liquid Spill, Dropped etc)*

How Long Have These Issues Been Happening? Days, Weeks, Months?*

What OS Are They Using?*

What Do They Use the Computer Primarily For?*

Did They Make Any Recent Hardware or Software Changes to the Computer? Install Updates?*

What is Their Goal for the Computer Service?*

What Applications are Installed on the Computer?*

Does Customer Understand We May Not Be Able to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc Without Proper Software & License?*

Does Customer Understand There Will Be Additional Charges to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc with Proper Software & License?*

Does the Customer Understand that Obtaining Software (Like MS Office, Adobe) May Require Them to Purchase or Subscribe for a Fee? Also, Any Software They Have May Be Obsolete and Unable to be Reinstalled? *** There is Nothing STCR Can Do About This. We Encourage Any Customer to Contact the Vendor (MS, Adobe) with Any Questions, Complaints, Suggestions etc.*

Are Their Files Backed Up?*

Does Customer Understand We May Not Be Able to Recover Files, Photos, Emails, Data etc Without Them Providing Us With a Proper Backup?*

Are They Interested in Having Us Show Them Back Up Options??*

If they do not have a current file back up system, are they interested in learning more about what we can offer for back up options?

What Files Do They Care About Saving? If Anything.*

Everything
Nothing
Photos
Videos
Documents
Data from an Application
Calendars
Contacts
Other (Please Notate)

Anything Else That We Should Know Prior to Service that Would Help Us Save Time, Diagnose, Save Files, Fully Understand This Situation?*

Service Quote*

Please Check the Service Quoted at Time of Check In. This May Change Once We Have Had Time to Check the Computer Out Properly.