Check In Check In DateLocationOmahaPapillionWho is Checking the Customer In?Robert V.Michael G.Evan P.Logan L.Dominic L.Stephanie D.Kim D.OtherHow Did the Customer Hear of Us? Be Specific.Has the Customer Been Here Before?NoYes - Same Contact Info as BeforeYes - Contact Info Has ChangedNameFirstLastAddressStreet AddressAddress Line 2CityPlease selectAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces PacificStateZIP CodePhoneEmailMake and Model of ComputerLogon Password or Pin #Accessories Left with ComputerNo AC AdapterNothingAC AdapterCarrying BagBox Or PackagingMouseKeyboardFlash DriveSoftwareSpeakersBluetooth ReceiverUSB Receiver or DongleExt. HDDOther (Please Notate)Customer Description of ProblemsWhat is the Last Thing That Happened Before it Malfunctioned? (Power Surge, Liquid Spill, Dropped etc)How Long Have These Issues Been Happening? Days, Weeks, Months?What OS Are They Using?UnknownWIndows 11Windows 10Windows 8.1 or 8Windows 7Windows VistaWindows XPOSX Monterrey macOS 10.15 CatalinamacOS 10.14: MojavemacOS 10.13: High SierramacOS 10.12: SierraOS X 10.11: El CapitanOS X 10.10: YosemiteOS X 10.9 MavericksOS X 10.8 Mountain LionOS X 10.7 LionOS X 10.6 Snow LeopardOS X 10.5 LeopardOS X 10.4.4 TigerLinuxOther (Please Note)What Do They Use the Computer Primarily For?Home UseSchool UseWork UseOther (Please Note)Did They Make Any Recent Hardware or Software Changes to the Computer? Install Updates?What is Their Goal for the Computer Service?Check & AdviseSave Files OnlyRepair the ComputerOther (Please Notate)What Applications are Installed on the Computer?OS Pre-Installed Software OnlyMS OfficeMS OutlookMS Outlook CalendarsMS Outlook ContactsAdobe PhotoshopIntuit QuickBooksQuickenTurbo TaxCarboniteiTunesDropBoxOther (Please Notate)Does Customer Understand We May Not Be Able to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc Without Proper Software & License?YesNoDoes Customer Understand There Will Be Additional Charges to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc with Proper Software & License?YesNoDoes the Customer Understand that Obtaining Software (Like MS Office, Adobe) May Require Them to Purchase or Subscribe for a Fee? Also, Any Software They Have May Be Obsolete and Unable to be Reinstalled? *** There is Nothing STCR Can Do About This. We Encourage Any Customer to Contact the Vendor (MS, Adobe) with Any Questions, Complaints, Suggestions etc.YesNoAre Their Files Backed Up?YesNoUnknownDoes Customer Understand We May Not Be Able to Recover Files, Photos, Emails, Data etc Without Them Providing Us With a Proper Backup?YesNoAre They Interested in Having Us Show Them Back Up Options??YesNoIf they do not have a current file back up system, are they interested in learning more about what we can offer for back up options? What Files Do They Care About Saving? If Anything.EverythingNothingPhotosVideosDocumentsData from an ApplicationCalendarsContactsOther(Please Notate)Select options.Anything Else That We Should Know Prior to Service that Would Help Us Save Time, Diagnose, Save Files, Fully Understand This Situation?Service Quote$0.00 Free Check & Advise$39.00 General Diagnostic$89.00 Advanced Diagnostic$69.00 PC Water Diagnostic$89.00 Mac Water DiagnosticOther Service - Please NotatePlease Check the Service Quoted at Time of Check In. This May Change Once We Have Had Time to Check the Computer Out Properly. SubmitThank you! Please Be Sure The Customer Has a Business Card
