CONTACT US TODAY!
(402) 812-5130
info@specialtouchcomputers.com
HOME
COMPUTER REPAIR
HOME SERVICES
BUSINESS SERVICES
COMPUTER SALES
NEW COMPUTERS
USED COMPUTERS
EBAY
FAQ
ABOUT US
BLOG
CONTACT US
EMPLOYMENT APPLICATION
ONLINE PAYMENTS
Check In
Home
Check In
Check In Date
*
Location
Omaha
Papillion
Who is Checking the Customer In?
*
Robert V.
Michael G.
Nico M.
Evan P.
Alex H.
Stephanie D.
Kim D.
Lee L.
Other
How Did the Customer Hear of Us? Be Specific.
*
Has the Customer Been Here Before?
*
No
Yes - Same Contact Info as Before
Yes - Contact Info Has Changed
Name
*
First
Last
Address
*
Street Address
City
State / Province / Region
ZIP / Postal Code
Phone
*
Email
*
Make and Model of Computer
*
Logon Password or Pin #
*
Accessories Left with Computer
*
No AC Adapter
Nothing
AC Adapter
Carrying Bag
Box Or Packaging
Mouse
Keyboard
Flash Drive
Software
Speakers
Bluetooth Receiver
USB Receiver or Dongle
Ext. HDD
Other (Please Notate)
Customer Description of Problems
*
What is the Last Thing That Happened Before it Malfunctioned? (Power Surge, Liquid Spill, Dropped etc)
*
How Long Have These Issues Been Happening? Days, Weeks, Months?
*
What OS Are They Using?
*
Unknown
Windows 10
Windows 8.1 or 8
Windows 7
Windows Vista
Windows XP
macOS 10.15 Catalina
macOS 10.14: Mojave
macOS 10.13: High Sierra
macOS 10.12: Sierra
OS X 10.11: El Capitan
OS X 10.10: Yosemite
OS X 10.9 Mavericks
OS X 10.8 Mountain Lion
OS X 10.7 Lion
OS X 10.6 Snow Leopard
OS X 10.5 Leopard
OS X 10.4.4 Tiger
Linux
Other (Please Note)
What Do They Use the Computer Primarily For?
*
Home Use
School Use
Work Use
Other (Please Note)
Did They Make Any Recent Hardware or Software Changes to the Computer? Install Updates?
*
What is Their Goal for the Computer Service?
*
Check & Advise
Save Files Only
Repair the Computer
Other (Please Notate)
What Applications are Installed on the Computer?
*
OS Pre-Installed Software Only
MS Office
MS Outlook
MS Outlook Calendars
MS Outlook Contacts
Adobe Photoshop
Intuit QuickBooks
Quicken
Turbo Tax
Carbonite
iTunes
DropBox
Other (Please Notate)
Does Customer Understand We May Not Be Able to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc Without Proper Software & License?
*
Yes
No
Does Customer Understand There Will Be Additional Charges to Reinstall Programs Like MS Office, Outlook, QuickBooks, Turbo Tax Etc with Proper Software & License?
*
Yes
No
Does the Customer Understand that Obtaining Software (Like MS Office, Adobe) May Require Them to Purchase or Subscribe for a Fee? Also, Any Software They Have May Be Obsolete and Unable to be Reinstalled? *** There is Nothing STCR Can Do About This. We Encourage Any Customer to Contact the Vendor (MS, Adobe) with Any Questions, Complaints, Suggestions etc.
*
Yes
No
Are Their Files Backed Up?
*
Yes
No
Unknown
Does Customer Understand We May Not Be Able to Recover Files, Photos, Emails, Data etc Without Them Providing Us With a Proper Backup?
*
Yes
No
Are They Interested in Having Us Show Them Back Up Options??
*
Yes
No
If they do not have a current file back up system, are they interested in learning more about what we can offer for back up options?
What Files Do They Care About Saving? If Anything.
*
Everything
Nothing
Photos
Videos
Documents
Data from an Application
Calendars
Contacts
Other (Please Notate)
Anything Else That We Should Know Prior to Service that Would Help Us Save Time, Diagnose, Save Files, Fully Understand This Situation?
*
Service Quote
*
$0.00 Free Check & Advise
$39.00 General Diagnostic
$89.00 Advanced Diagnostic
$69.00 PC Water Diagnostic
$89.00 Mac Water Diagnostic
Other Service - Please Notate
Please Check the Service Quoted at Time of Check In. This May Change Once We Have Had Time to Check the Computer Out Properly.
Call Us
Email Us