You receive a telephone call from an agent who works for “Microsoft” and they are calling to help you with your “infected computer”. A pop up message appears on your computer alerting you to call an agent who will help you remove malicious software from your infected computer. Welcome to: Antivirus telemarketing.
These type of scams are typical, very rehearsed and appear very much legitimate. The caller typically sounds like they are there to help. The popups look official. The average computer user proceeds to go along with the scheme. “I’m sure its something my daughter did on the computer.” “Oh we have had viruses before, so I’m not surprised this has happened again.” Responses like these are EXACTLY what the fake agent is looking for. 15-20 minutes later, you’re out hundreds of dollars and many times your PC is still infected or left accessible to further intrusion.
How did this happen?
The most common way people end up with advanced malware on their PC is through their own doing. They typically download a “free” program, driver, applications or game somewhere which had malware or adware attached to it. They tried installing a false “flash” or java” update. Installing one, installs all. And they progressively get worse over time. All the signs are there: pop ups, unfamiliar programs, home page changes, strange tool bars, computer performance slowed etc. Unfortunately most computer users treat their computer like their car, they only call for service when it absolutely no longer runs.
What can you do to protect yourself?
Contact us RIGHT away if you have agents calling you or suspect your computer may be infected. We will help you perform a 100% cleaning of your Mac or Windows computer. (yes MAC computers get adware/malware as well). The longer you wait to fix an infection, the more time you give the bad guys to steal your money, data and time.